AI front office for physical therapists.

Michael Rappaport

Founder and Managing Director, Marketplace Physical Therapy and Wellness Center

“Penciled has been a game-changer for Marketplace Physical Therapy. It has dramatically improved our operational efficiency and cost control while elevating the patient experience and strengthening our margins. If you’re a PT company serious about scaling without sacrificing service or profitability, there is simply no better option than Penciled.”

Steve Mongiello, PT, Cert MDT, CSCS

Owner, Renew Physical Therapy

“Penciled saved our front offices hundreds of hours every month dealing with the waitlist, and we saw over 35X ROI on cancellations re-booked by Penciled. Results were immediate once they launched the WebPT integration. If you are on WebPT, this is a no-brainer.”

Jaymee Valencia

Chief Operating Officer, Marketplace Physical Therapy and Wellness Center

“Penciled honestly feels like an answered prayer. We’ve always dreamed of a technology that could truly streamline scheduling, but every system we tried fell short. We’re picky (very picky!), and we needed something that actually worked. Penciled works, and our patients love it. No more waiting on hold, no more phone tag—just quick, painless scheduling right at their fingertips. There’s real value in software that finally lives up to the hype.”

Steven Nieto, PT, DPT, OCS, Cert. SMT

Chief Executive Officer and Owner, Marketplace Physical Therapy and Wellness Center

“The team at Penciled has blown us away! They made promises and performed beyond those promises. We are now seeing how powerful Penciled is. It has changed how our practice operates on the admin side by greatly reducing the load it places on them just to get patients on the schedule. Our patients have been so happy with the new scheduling system.”

John DeSiato, PT, MSPT

Chief Operations Officer, Functional Performance Center

“I have been working with Penciled for several months now, and their team is truly exceptional at listening to our needs and understanding what helps with scheduling at the clinic level. They have been instrumental in facilitating streamlined scheduling processes for both our waitlist and prescribed plans of care. Ultimately, Penciled has helped us significantly improve our number one priority: patient care, by assisting with a higher level of plan of care achievement. I would highly recommend giving Penciled a try; you truly have nothing to lose and everything to gain.”

Kunal Shah PTA, CPT, CSCS

Founding Partner, President, Revolve Physical Therapy

“Would highly recommend Penciled to anyone looking for a team that 1) takes the time to actually understand your limitations and struggles, 2) remains consistent with communication and responsiveness far beyond the honeymoon phase, and 3) is open to adapting to your needs and will never tell you “that’s just the way it is." As an owner/operator of a physical therapy clinic that is constantly trying to find ways of getting creative and formulate new ways of targeting and retaining clients beyond their initial reason for coming in, Penciled has helped modernize and automate our process while consistently working with my team on any concerns and issues they may face to fulfill higher benchmarks.”

Ritesh Tripathi, PT, DPT

Owner, Tenet Therapies

“I initially discovered Penciled through email marketing and didn't give it much thought. However, after a few months of cancellations and our front desk struggling to fill open spots, I decided to book an introductory meeting with Shawn. He was incredibly friendly, clearly demonstrating the platform's usefulness and its cost-benefit to our clinic, which made me willing to give it a try. The Penciled team was excellent in setting up our account and was consistently responsive to my questions and support needs. Since implementing the platform with WebPT, it has become a great asset and a significant time-saving tool for our front desk in filling cancellation spots. I highly recommend Penciled for any small business or single-to-two provider clinics, whether they have a front desk or not.”

Lauren Ostry, PT, DPT, CSCS, Cert. VRS

Owner, Functional Performance Center

“Historically, we have had trouble with our front desk calling our waitlist to fill late cancellations. Which is why I looked into Penciled in the first place. Penciled has a truly automated product that will text and fill these gaps the second they cancel. There are also a ton of other scheduling features that they have rolled out in the past few months which has decreased the workload for our front desk and increased our productivity. Since beginning with their team about 6 months ago, they have rolled out a lot more functionality that has improved our volume by about 8-12% in any given month. The prices are very reasonable and they are making modifications to the product based on our feedback. The speed in which these guys are rolling out updates (as a Gen X'er) blows my mind! I don't get a kick back just legitimately trying to help a small tech startup that I absolutely believe in that has helped us. Just check it out, these guys are seriously great! The only downside is that right now it only integrates with WebPT.”

Sarah Rao

Program manager, Origin Physical Therapy

“The Penciled platform and team have been instrumental in our clinic's success. Prior to the platform, our admin teams were manually texting every patient on the waitlist with last minute openings. With the help of the Penciled team, we setup the platform to cater to our clinic's needs. Our utilization drastically increased, and our patients were excited to snag last minute openings when they were only expecting their next appointment to be months out. We're very impressed with the capabilities and can't wait to see what new features they will come up with next!”